Article 1 – Definitions
Article 2 – Company Identity
Article 3 – Applicability
Article 4 – The Offer
Article 5 – The Agreement
Article 6 – Right of Withdrawal
Article 7 – Costs in Case of Withdrawal
Article 8 – Exclusions to the Right of Withdrawal
Article 9 – The Price
Article 10 – Conformity and Warranty
Article 11 – Delivery and Execution
Article 12 – Extended Agreements: Duration, Termination and Extension
Article 13 – Payment
Article 14 – Complaints
Article 15 – Additional or Deviating Conditions
Article 16 – Credits
Article 17 – Refund Policy
The following definitions apply within these general terms and conditions:
Reflection period: the period during which the Client has the right to use the right of withdrawal;
Client: a natural person not acting in a professional capacity or on behalf of a company who enters into a distance agreement with the Company;
Day: calendar day;
Extended transaction: a distance agreement referring to a series of products and/or services whose delivery and/or purchase obligation extends over a period of time;
Durable data carrier: any medium allowing the Client or Company to store information so it can be reproduced unchanged in the future;
Right of withdrawal: the Client’s right to terminate the distance agreement during the reflection period;
Standard form: the form provided by the Company for exercising the right of withdrawal;
Company: the natural or legal person offering products and/or services by means of distance sales;
Distance agreement: an agreement concluded using distance communication methods in the context of an organized system of remote sales by the Company;
Distance communication methods: means allowing the conclusion of an agreement without Client and Company being physically present at the same time;
General Terms: these terms and conditions issued by the Company.
ACchiptuning, based in ModriÄŤa, Bosnia and Herzegovina
Address: Majke Jevrosime 11, 74480 ModriÄŤa, Bosnia and Herzegovina
Phone number: +387 65 931 953
E-mail: [email protected]
These general terms apply to every offer made by the Company and every distance agreement between Company and Client.
Before concluding the distance agreement, the Client receives a copy of these terms. If physical delivery is not possible, the Company will send them upon request without cost.
If the agreement is concluded electronically, the Company will inform the Client that these terms are available on the website. The Client may request them electronically at no cost.
If there is a conflict between special terms and these general terms, the most favorable terms for the Client apply.
If an offer has restricted validity or special conditions, this will be clearly stated.
The offer is non-binding; the Company may modify it.
The offer provides a detailed description of products/services, including pricing, delivery charges, payment method, right of withdrawal (if applicable), etc.
Images represent the products realistically, but color deviations may occur.
The agreement is concluded when the Client accepts the offer in accordance with the terms.
For electronic acceptance, the Company must confirm the acceptance electronically. Without confirmation, the Client may terminate.
The Company reserves the right to check the Client’s financial capability before acceptance.
Upon delivery, the Company provides:
Address for complaints
Information regarding the right of withdrawal
Warranty information
Other relevant data
For products:
The Client may withdraw within 14 days of receipt without stating any reason.
The product must be returned in original condition and packaging.
The Client must submit a withdrawal notice using the standard form and return the product within 14 days.
For services:
The Client may withdraw within at least 14 days from the conclusion of the agreement.
The only cost the Client bears is return shipping.
The Company refunds the payment within 14 days after withdrawal, provided the product is returned or proof of shipment is provided.
The Company may exclude the right of withdrawal for:
Products made according to Client specifications
Audio/video/software where the seal has been broken or altered
For services:
If they begin before the reflection period ends with explicit Client consent
During the validity period of the offer, prices will not increase except due to:
VAT changes
Legislative adjustments
All prices include VAT.
The Company is not liable for typographical/printing errors.
The Company guarantees that products/services match the description, specifications, and legal standards.
Warranty does not affect the Client’s legal rights.
Warranty is void if:
The product is modified by the Client or third party
The product is used improperly
Delivery period is up to 30 days, unless otherwise agreed.
If delivery is delayed, the Client may terminate without cost.
Risk transfers to the Client only upon delivery.
The Client may terminate:
Indefinite agreements — with max. one month’s notice
Fixed-term agreements — upon expiry
Extension is only possible with mutual consent.
The Client must pay within 7 working days from the beginning of the reflection period.
The Client must immediately report payment inaccuracies.
If payment is not made, the Company may charge reasonable costs.
The Company maintains a documented complaints procedure.
Complaints must be submitted within 7 days of the issue.
The Company replies within 14 days.
If no solution is reached, dispute resolution may apply.
Additional terms may exist only if they do not disadvantage the Client and must be accessible in written or durable form.
ACchiptuning uses a prepaid credit system.
Credits remain valid while the account is active.
If an account is removed, remaining credits are cancelled.
Monetary refunds are not possible.
No Refund Policy
The Client pays for the engineering work, not the result.
All work performed must be paid.
If a tuning option cannot be provided, credit is refunded to the Client’s account, not in money.
For unsupported vehicles, solutions are not guaranteed — if impossible, credit is refunded to the Client account for future use.
Support exists to resolve issues related to the provided file.
The Company is not obligated to correct previous work by another tuner free of charge.